The Heavenly Phoenix Earrings 18kt White Gold with Sapphire

We take pride in the quality of our products and sustainability of our company. The materials used are genuine and will not wear out with normal protection.

We send a certificate to go with each product purchased to validate its authenticity.

Special Warranty on Fine Jewelry: A 100-day warranty is provided on all fine jewelry purchased from the Shen Yun Collections. This warranty covers manufacturers defects in material or workmanship, but it does not cover neglect or improper use. For more information or assistance on fine jewelry purchases, please contact Shen Yun Collections NZ Customer Service.

Care Tips:

Always check and ensure the gems on your pieces are securely in place before each use.

Be mindful when taking your jewelry on and off to avoid rubbing or prolonged contact with your clothing or other materials.

Keep your jewelry away from intense sources of heat, humidity, and extreme temperature changes. Avoid contact with makeup, perfume, or any chemical or cleaning agent.

Remove your jewelry when sleeping, bathing, or doing physical tasks. 

Cleaning Tips:

Most fine jewelry should only be cleaned when necessary to prevent overexposure to liquids.

To reduce the risk of losing loose gems, it is recommended to clean your jewelry in a bowl of lukewarm water mixed with mild dish soap.

Use a soft cloth or soft bristle brush to gently remove any dirt or residue.

Gently pat the pieces dry with a lint-free cloth after rinsing thoroughly. 

Proper Storage Tips:

Specialized jewelry boxes with individual felt‐lined and padded slots are recommended.

Colored gems are more fragile and should not be stacked.

Pearls need to kept well ventilated as they naturally absorb moisture from the air to maintain their best appearance.